Terms of service

Terms of Service

By accessing this website, placing an order, or purchasing any product through our online store, you agree to the following Terms of Service.

Orders & Acceptance

All orders are subject to availability and successful payment confirmation. Once an order has been submitted, we reserve the right to review, accept, reject, or cancel an order where reasonably necessary, including in cases of pricing errors, stock issues, suspected fraud, incorrect information, or other circumstances affecting fulfilment.

Customers are responsible for ensuring that their name, contact number, delivery address and order details are accurate before completing the purchase.

Prices, Promotions & Payment

All prices displayed on this website are shown in Malaysian Ringgit (RM) unless otherwise stated. Promotions, discounts, gifts, package savings and special offers may be available for a limited period and may be changed or withdrawn without prior notice.

Payment must be successfully completed using one of the payment methods made available at checkout before an order is processed, unless another payment arrangement has been specifically offered.

Product Information

We aim to ensure that all product descriptions, images, pricing and other information displayed on this website are as accurate as reasonably possible. However, packaging, colours, presentation or product details may occasionally vary due to manufacturer updates.

The information provided on this website is intended for general product and wellness information only. It is not intended to diagnose, treat, cure or prevent any medical condition and should not replace advice from a qualified healthcare professional.

Customers with an existing medical condition, allergies, pregnancy, breastfeeding concerns, or who are taking medication should seek appropriate professional advice where necessary before using a health or wellness product.

Individual Results

Individual experiences and results may vary depending on factors such as age, health condition, lifestyle, diet, consistency of use and other personal circumstances.

Any customer experiences, testimonials or results presented on this website are provided for informational purposes and should not be interpreted as a guarantee that every customer will experience the same outcome.

Returns, Refunds & Exchanges

Purchases are subject to our separate Refund & Exchange Policy.

We do not accept returns or refunds due solely to change of mind or because a particular personal result was not achieved. Damaged, defective, incorrect, missing or otherwise non-conforming orders will be handled in accordance with our Refund & Exchange Policy and applicable consumer rights.

Shipping & Delivery

Orders are delivered in accordance with our Shipping Policy. Delivery timeframes shown on this website are estimates and may be affected by courier operations, public holidays, weather, peak periods or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Website Use

You agree not to use this website for any unlawful, fraudulent or abusive purpose, attempt to interfere with the operation or security of the website, or reproduce, copy or commercially exploit website content without permission.

All website content, including branding, graphics, photographs, written materials and original designs, remains the property of its respective owner and may not be copied or used commercially without authorisation.

Limitation of Responsibility

To the extent permitted by applicable law, FlexLife will not be responsible for losses arising from circumstances outside our reasonable control, misuse of a product, failure to follow recommended directions, or inaccurate information supplied by the customer.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under Malaysian law. Malaysia's Consumer Claims Tribunal handles qualifying consumer claims arising under the Consumer Protection Act 1999, including claims concerning purchases of goods and services.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or legal requirements. The latest version published on this website will apply from the date it is updated.

Contact Us

If you have questions regarding an order, product or these Terms of Service, please contact our Customer Support Team via WhatsApp or the contact information provided on this website.