Refund policy

Refund & Exchange Policy

We take product quality and order accuracy seriously. Every order is carefully checked before dispatch to ensure that you receive the correct products in good condition.

30-Day Exchange Support

If you receive an item that is damaged, defective, incorrect, missing, or materially different from what you ordered, please contact us within 30 days from the date of delivery. Our customer support team will review the case and arrange an appropriate replacement, exchange, or other resolution where applicable.

To help us assess your request, please provide your order details together with clear photos or videos of the product and packaging. Please keep the affected product and its original packaging until our team has completed the review.

No Change-of-Mind Returns

We do not accept returns, refunds, or exchanges due to change of mind, personal preference, ordering the wrong package, or deciding that the product is no longer wanted.

As our products are health and wellness consumables, opened, unsealed, partially consumed, or fully consumed products are not eligible for return or refund, except where there is a verified product defect or another applicable consumer remedy.

Individual Results

Every individual is different, and results may vary depending on factors such as age, health condition, lifestyle, diet, consistency of use, and other personal circumstances.

For this reason, a refund will not be provided solely because a particular result or improvement was not experienced after using the product.

Incorrect, Missing or Damaged Orders

If your parcel contains an incorrect item, a missing item, or a product that arrived damaged, please contact us as soon as possible. Once the issue has been verified, we will assist with the appropriate replacement or resolution.

Where a refund is approved, it will be processed after the case has been reviewed. Processing times may vary depending on the original payment method and payment provider.

Need Assistance?

If there is any issue with your order, simply contact our WhatsApp Customer Support Team with your order details. We will personally guide you through the next steps.

Nothing in this policy is intended to limit any rights or remedies available under applicable consumer protection laws.